Shipping
At Sportsbuddy, we value fast and cheap delivery. 97% of our packages are delivered the next day, on weekdays. This means that you can use your product the day after you buy it. All our packages are sent with PostNord.
Delivery time
All orders received before 15.00 on weekdays will be sent the same day. We send all packages with PostNord. After ordering from our warehouse, you will receive a unique tracking number so you can follow the package until it arrives.
FREE shipping to Postnord delivery locations regardless of order size.
< p> Shipping pricesDelivery to Postnord delivery locations - FREE
Delivery to business address - DKK 35
Delivery to private address - DKK 19
Do you have questions you can contact us her .
Remember that all Christmas gifts can be refunded up to and including 15/1/22.
Return
At Sportsbuddy we are so sure on the quality of our products, that we provide a 14-day return policy on all products. In addition, there is of course a 2-year warranty.
All Christmas gifts can be refunded up to and including 15/1/22.
The right of complaint applies to defects in material and / or manufacture, and does not apply to defects or damage that has occurred due to incorrect operation of the product or if original packaging is missing.
Sportsbuddy.dk does not cover the return costs and packages sent on COD are not accepted.
WHEN RETURNING Packages are sent to: Sportsbuddy.dkVesterbro 21E, 1 th9000 AalborgAll packages sent back must contain a completed cancellation form. This speeds up the return and refund process. If you have problems with your product, then contact us > before sending it back we will find a solution.
Download cancellation form here .
REFUSION
When the return package is received, we will review the package and your case. If there is a basis for a refund, we will automatically return the money to the account you placed your order with - if the refund is required in another account, please contact us before sending a package return.
HOW TO RETURN A PRODUCT PRINT and fill out our regret form . Pack the product and the regret form securely and make sure it does not stay damaged during shipment. Buy a parcel label here , put it on the parcel and send it to us.
How do I charge my watch?
You can see our video guides on how to charge our watches here!
How do i setuo my watch?
How long is the delivery time?
We ship with Postnord and they have 1-3 days delivery.
Is there a satisfaction guarantee?
We have a 14-day satisfaction guarantee where you have the opportunity
to test the product and send it back again. When you send it back, it must be in new condition and in original packaging.
When can I advertise a product?
You can in principle advertise a product 2 years after you
has made a purchase. However, errors occur already after 0-3 months if it is one
production defects. We do not approve products where there are clear signs
wear and tear. Always write to customer service, then we will probably find a good solution.
Can there be more users on the Sportsbuddy Scale?
Yes, you can easily have several families connected to the scale
through the app.
If there are problems with my watch, what do I do then?
You can do the following things:
Make sure the app is completely up to date.
Check that the clock is updating inside the app itself.
Check out the FAQ inside the app as they have answers to many questions about the watches.
Try restarting the clock and setting it up again.
Contact kundeservice if the above things do not work.
Can you use the exercise equipment outside?
Yes, all weights can be used outside, however one should try to
Avoid keeping them wet for too long, as they can significantly reduce the shelf life.
Is shipping free?
Delivery to postnord delivery locations - FREE
- Delivery to business address - DKK 35
- Delivery to private address - DKK 19
Do all the clocks have a built-in pedometer?
Yes they have.
Do all clocks have a built-in heart rate monitor?
All except the kids watch have a built-in heart rate monitor.